Controlling Unnecessary Interuptions
Working at home is extreemly rewarding, but it has its chalenges too. One of the biggest problems I have is interuptions from my family. While searching for a solution to this problem I found something from Hyrum W. Smith, CEO of Franklin Quest.
“Control unnecessary interuptions at work with a point question. This is a nonthreatening query designed to get to the cause of the interuption. Examples: ‘How can I help you?’ ‘What can I do for you?’ ‘What brings you around today?’ The point question transfers ‘ownership’ of the conversation to the interupting person, in effect asking him/her to justify the intrusion - and preventing him from wasting your time.”
This ‘cut to the chase’ type of responce has worked well for me. I’ve used it with my kids coming into my home office, as well as with interuptions from phone calls. Getting through to the heart of the matter quickly allows you to make a judgement call about weather or not you should spend more of your valuable time on the matter.
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